Refund policy

Return & Exchange Policy

Thank you for shopping with us. We take pride in the quality and craftsmanship of our jewelry pieces. Please review our return and exchange policy below before making a purchase.

1. Return Window

  • Returns or exchanges must be initiated within 10 calendar days of the delivery date.

  • Items returned after this 10-day window will not be accepted and will be returned to the customer at their expense.

2. Condition Requirements

To be eligible for a return or exchange, all items must meet the following strict conditions:

  • Unworn & Unused: Items must be in their original, brand-new condition with no signs of wear, scratches, or alterations.

  • Original Packaging: Items must be returned in their original jewelry boxes, pouches, and include all original tags attached, certificates, and inserts.

  • Non-Returnable Items: Final sale items, promotional clearance pieces, custom orders, engraved items, and personalized jewelry cannot be returned or exchanged.

3. Return Shipping & Fees

  • Customer Responsibility: Customers are responsible for all return shipping costs. Shipping fees paid on the original order are non-refundable.

  • Restocking Fee: All approved returns for a refund to the original payment method are subject to a 15% restocking fee, which will be deducted from your total refund amount.

  • Restocking Fee Waiver: The 15% restocking fee is waived if you opt to receive your refund as Store Credit instead of a refund to your original payment method.

  • Insured Shipping: We strongly recommend sending returns via a trackable, insured shipping method. We are not responsible for returned packages that are lost, damaged, or stolen in transit.

4. How to Process a Return

  1. Contact our customer care team at sophiaandbellaco@gmail.com with your order number and the reason for the return.

  2. Once approved, you will receive a Return Merchandise Authorization (RMA) code and return shipping instructions. Returns sent without prior approval/RMA will be rejected.

  3. Securely pack your item(s) in the original packaging with your RMA clearly marked on the packing slip.

5. Inspection & Processing

  • Once received at our facility, please allow 5–7 business days for our quality control team to inspect your returned item(s).

  • If approved, your refund (minus shipping costs and restocking fee) or store credit will be issued.

  • Items that show signs of wear, modification, or damage upon inspection will be rejected, and no refund will be issued. The item will be returned to the buyer at the buyer's expense.